Below is a set of recommended, baseline strategies to improve the accessibility of social media.
Make your contact information available on your social media account page. List a primary phone number and email address where a user can reach you with questions, or provide a link to your website that lists the appropriate contact information.
Make your social media content available through more than one channel. Provide easy points of entry for more information. Some of the most common ways are to post threads on your website, provide options to sign up for daily email digests of social media posts or to add a social media widget to your website.
Provide links or contact information to official social media support and accessibility teams. Often, social media tools have their own accessibility tips and support help desks. Educate yourself about them and provide links to your constituents.
Keep it simple. Good design and good content more often than not leads to accessible content. When possible, write in plain language, use camel case when appropriate (i.e., capitalize the first letters of hashtags #CentreCollege), and limit your use of hashtags, abbreviations and acronyms. The use of camel case is not only a common practice, but a helpful one as it makes multi-word hashtags easier to read, including for those using a screen reader.
Learn the accessibility requirements and periodically test your content for accessibility. Read the Section 508 Standards and the Web Content Accessibility Guidelines (WCAG) 2.0 and other key resources that discuss them. Then test your social media content with a screen reader or other type of assistive technology.
